Refund policy
Last updated: October 2026
Our commitment
Every BalanGo order matters to us. If something isn’t right, we’re here to make it right.
90-day returns
You can request a return within 90 days of delivery. Every request is reviewed individually, and we may ask for photos or a short description of the issue before approving it.
How to request a return
Contact us at hello@trybalango.com with your order number (#BG....) and the reason for your request. We will reply within 1–2 business days with the next steps.
Please do not send any item back before contacting us. We cannot accept returns that have not been approved in advance.
Refunds
Once your request is approved, your refund will be issued to your original payment method within 5–7 business days.
Damaged or lost orders
If your BalanGo arrives damaged, contact us at hello@trybalango.com within 48 hours of delivery with photos of the item and packaging. We will send a replacement at no charge.
If your tracking shows no delivery after [X] days, contact us and we will send a replacement at no charge.
1-year warranty
Your BalanGo board is covered for 1 year from delivery against defects in materials and workmanship. If a defect appears, contact us with your order number and photos, and we will send a replacement board or part at no charge.
Not eligible
- Requests made more than 90 days after delivery (or, for warranty claims, more than 1 year after delivery)
- Normal wear and tear, including wear of the anti-slip surface
- Items damaged through misuse, washing with water, prolonged exposure to sun or humidity, or use contrary to our instructions
- Items purchased during final sale promotions
Limitation
To the extent permitted by law, this policy covers only the purchase price of the BalanGo product. BalanGo is a training tool, not a medical device. Please follow the safety instructions provided with your order.
Your legal rights
Nothing in this policy affects the rights you have under the consumer laws of your country.
Questions? hello@trybalango.com