Shipping policy
Shipping & Orders
How long will it take to receive my BalanGo?
All orders are processed within 2–4 business days. Standard shipping delivers within 6–10 business days for the USA, Canada, UK, Australia and New Zealand. You will receive a tracking number via email within 24–48 hours of dispatch.
Do you ship internationally?
We currently serve customers across the USA, Canada, UK, Australia and New Zealand, with free standard shipping on every order. If your country is not listed at checkout, contact us at hello@trybalango.com and we’ll do our best to help.
Can I track my order?
Yes. Every BalanGo order ships fully tracked. Your tracking link will be sent to your email within 24–72 hours of dispatch. If you haven’t received tracking information after 3 business days, contact us at hello@trybalango.com.
What shipping options do you offer?
There are three options available at checkout:
- Standard Shipping (orders under $50): $2.99
- Free Standard Shipping (orders $50+): $0.00
- Protection Shipping: faster dispatch, fully tracked and prioritised in our fulfilment queue. (Optional on all orders): $4.99
Fully tracked delivery within 6–10 business days to the USA, Canada, UK, Australia and New Zealand. Every order ships with a tracking number, which is sent to your email address within 24–48 hours of dispatch.
What does Protection Shipping cover?
Selecting Protection Shipping ($4.99) upgrades your package with instant priority processing and full coverage against:
- Transit damage: immediate free replacement if your item arrives damaged or broken.
- Lost packages: instant reshipment with zero hassle if tracking stops updating or the package is marked lost by the carrier.
- Priority fulfillment: your order skips the standard queue and is dispatched first during high-volume periods.
If your order is covered, we’ll send you a free replacement or issue a full refund of the affected items.
How to make a claim:
- Contact us: email hello@trybalango.com with your order number.
- Lost package: let us know within 30 days of the estimated delivery date.
- Damaged package: send us a photo of the product and packaging within 7 days of delivery.
Shipping Protection is optional and non-refundable once the order has shipped. One claim per order.
Why might my order be delayed at customs?
Occasionally, your package may be selected for routine inspection by customs authorities in your country. This is a standard procedure and does not indicate any problem with your order. If this happens, your tracking will show a customs hold status. This typically resolves within 2–5 additional business days without any action required on your part. All import duties and taxes are included in your price. If you need any support or documentation during this process, we are here: hello@trybalango.com.